Although we have the utmost confidence in our products we do understand that sometimes problems may arise. So should you not be completely satisfied with your purchase we absolutely want to get you sorted out. To ascertain how best to assist you and rectify any issues that may have occurred we have prepared this guideline below for you to follow. But first, let’s get some absolutes out of the way:
Returns Policy
According to the Customer Protection Act, the following are NOT valid reasons for automatic exchange:-
- I have changed my mind
- I ordered the wrong item/size
- I don’t want it any more
- It doesn’t match my outfit like I thought it would
- I can no longer afford it
That said, if any of the above do occur, we will do our best to assist you if at all possible. However, in this instance, the full costs of any returns, exchanges or refunds will be for your account.
There are 2 valid reasons for returning merchandise:
- Incorrect order received; and
- Defective / damaged product received. Does not cover physical damage caused to the product through accident or normal wear and tear.
You have 7 calendar days to return an item from the date that you received it. To be eligible for a return, your item must be unused and in the same condition in which you received it. Once we receive your returned item, we will inspect it and notify you that we have received your item. If your return is approved, we will initiate a refund to your credit card, or original method of payment. You will receive the credit within a certain amount of days, depending on your card/payment gateway issuer’s policies. You will be responsible for paying for your own return shipping costs of your item as well as the original shipping fee, whether you enjoyed free delivery or not.
Should you wish to exchange your items, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. All purchases of items on sale are final. Sale or discounted items are exempt from exchanges, refunds or credits.
Please Note
Due the natural nature of semi-stones please allow for slight colour variations. Photography and the resolution of computers/mobile devices may also distort colours.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), jewellery (especially earrings and nose rings), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.